Thank you for shopping with Vineroots ("we," "our," or "us"). We value your satisfaction and aim to provide you with the best possible experience. This Return and Exchange Policy outlines the procedures for returning or exchanging products purchased from our website vineroots.in ("Website"). By making a purchase, you agree to the terms outlined in this policy.

1. Easy Returns Within 60 Days

We are committed to ensuring your satisfaction with our products. If you're not entirely happy with your purchase, you have the option to return it within 60 days from the date of delivery, no questions asked.

2. Return Process

• To initiate a return, you can either visit the "My Account" section on our Website or contact us via email at customercarevineroots@gmail.com or call/WhatsApp us at +91 9373986126 to express your concern.
• Our team will coordinate with you to arrange a convenient time for our shipping partner to pick up the item.
• If the order value is less than Rs. 2500, we request you to self-ship the product using a courier service of your choice. Please share the courier receipt at customercarevineroots@gmail.com along with your order number.

3. Hygiene Standards and Non-Returnable Items

• For hygiene reasons, certain product categories such as boxers and perfumes are non-returnable.
• If you receive a defective or damaged item, please notify us via email at customercarevineroots@gmail.com from the email associated with your order.

4. Refund Process

• Once we receive the return shipment, we will initiate a 100% refund within 24 hours.
• If you paid online, the refund will be credited to your bank account within 5 to 7 days.
• For cash on delivery payments, provide your bank account number, bank name, and IFSC code for a refund via NEFT or IMPS within 2 to 5 days.
• You can also choose to receive the refund as "Vineroots Cashback" for future purchases.

5. Exchange Process

• After the return shipment is collected, we will dispatch the exchange shipment from our warehouse.
• If you need a custom size garment as an exchange, include your best-fitting garment along with the returned item. We will tailor the new garment according to your measurements and deliver it within 10 to 15 days.

6. Custom Garments

• Custom garments are manufactured according to your specifications and cannot be returned or exchanged. However, we offer free alterations within 15 days of receiving your order.
• If you discover any manufacturing defects, please notify us via email at customercarevineroots@gmail.com from the email used for your order.

7. One-Time Refund/Exchange

• Refund or exchange is possible for one time only within the same order.

8. Contact Us

For any questions or concerns regarding our Return and Exchange Policy, please reach out to our customer support team at customercarevineroots@gmail.com or call/WhatsApp us at +91 9373986126.

By making a purchase on our Website, you acknowledge and agree to the terms of this Return and Exchange Policy. Your satisfaction and comfort are of the utmost importance to us, and we appreciate your trust in our products and services.