Royal Black Sofa

How do I Cancel an item purchased on CRAFT DECOR?

• Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of CRAFT DECOR team by reporting a return request on WHATS APP 9557383067.
  Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of CRAFT DECOR, the product is broken, it may replaced, or any other corrective measure may be taken, as deemed appropriate by CRAFT DECOR, to address the issue.
• For more details, please get in touch with us on our customer care number or write to us at craftdecor4@gmail.com
• Products purchased on discount or during sale can not be cancelled.
• Orders can be canceled within 1 hour of the order date and only if the order is not shipped. Refund will be issued in bank account .

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated to Bank by which payment done.
• Depending on the orders, the processing charges might be deducted.
• Refunds for refused delivery orders by customer will be issued after deducting 20% restocking fee.
  
• Orders placed during sale or with discount can't be returned, they can be covered only under replacement policy in case of damages or defects
• As an exception if refund is issued in bank account 5% payment gateway charges will be deducted.

Warranties:

• The product comes with a 3 Months warranty which covers manufacturing defects, inherent termite and borer issues.
• This limited warranty does not apply to:
  • Small cuts, scratches or damage during the cleaning process
  • Damaged caused by the incorrect installation of a product
  • Cracks during the random displacement
  • Product kept in contact to direct sunlight and water, resulting in decaying of wood
• With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
• As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
• There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free delivery.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 5 days, after this time line, CRAFT DECOR shall be free to charge for holding the products for longer.

Disclaimer:

Accessories shown in the image are only for representation and are not part of the product.
Depending on your screen settings and resolution on your device there may be a slight variance in fabric color and wood polish of the image and actual product.
Wood grains will vary from product to product .
Furniture having intricate hand-painted details are individual unique pieces and may have slight distinctions and variance between the picture and actual product.
The Primary material is the main material used to manufacture the product and in addition to the primary material there might also be other type of materials used in the manufacturing of the product

All disputed are subjected to Saharanpur Jurisdictions only*