SHIPPING & DELIVERY POLICY

Last updated Jan 1, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://craftdecorstore.com/terms-conditions/
Please carefully review our Shipping & Delivery Policy when purchasing our products.
This policy will apply to any order you place with us.

Shipping & Safe Delivery Promise

Shipping Days:
We usually take 4 days for processing your order and 12 days for shipping

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process if it is included with the product.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Craft Decor shall be free to charge for holding the products for longer.

All of the product which Craft Decor ships, comes with a promise of “Safe Delivery”, in which we cover & Protect our customer from problems like “Damage During Transit” or “Manufacturing Defect” if the product came with one of these problems we promise refunding or replacing the order!

We do understand in furniture product or any kind of fragile product, The damage during transit cannot be ruled out 100%, but it can be avoided up to 98% using Export quality packaging, Doing drop test, Taking Industry standards into account & Best of all, Working on the feedback of the Courier companies & The Customer’s.

We at Craft Decor take very seriously if any product is found damaged, We check the packaging style, product durability to withstand the loading & unloading & Courier person way of handling the product. but for Customer they just have to send us Few images of the product & the packaging box, & We will Re-pick the product from their home & Deliver New one Safely & Sound.